Privacy Policy

At Allied Vital Solutions, we are committed to protecting your privacy and safeguarding your personal and health-related information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, phone number, email address, date of birth
Health Information (Protected Health Information - PHI): Medical history, medications, allergies, treatment preferences, and wellness goals
Payment Information: Billing details processed through secure third-party payment processors
Technical Data: IP address, browser type, device information, and website usage analytics

2. How We Use Your Information

Your information is used to:

Provide and coordinate IV therapy services
Conduct health assessments and determine treatment eligibility
Communicate regarding appointments, services, and updates
Process payments and maintain accurate records
Comply with legal and regulatory obligations

3. HIPAA Compliance & Use of PHI

We handle all Protected Health Information in accordance with HIPAA regulations. Your PHI will only be used or disclosed:

For treatment, payment, and healthcare operations
As required by law or public health authorities
With your written authorization when required

We implement administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure.

4. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:

Licensed healthcare providers involved in your care
Secure third-party service providers (e.g., payment processors, scheduling platforms)
Government or regulatory bodies when legally required

5. Data Security

We use industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your data.

6. Your Rights

You have the right to:

Request access to your records
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures
Receive a copy of this Privacy Policy

7. Contact

For privacy-related questions, please contact us through the official communication channels listed on our website.

Terms & Conditions

By accessing or using the website of Allied Vital Solutions, you agree to the following terms:

1. Services Disclaimer

Our services are provided by licensed healthcare professionals. IV therapy is a wellness service and is not intended to diagnose, treat, cure, or prevent any disease.

2. Medical Eligibility

All clients must complete a health assessment prior to receiving treatment. Services may be declined if deemed medically inappropriate.

3. Appointments & Cancellations

Appointments must be scheduled in advance
Cancellations may be subject to fees if not made within the required timeframe
Late arrivals may result in rescheduling

4. Payment Terms

Payment is due at the time of service unless otherwise stated. We reserve the right to refuse service for non-payment.

5. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

6. Website Use

You agree not to misuse the website, attempt unauthorized access, or interfere with its operation.

SMS / Communication Policy

By providing your phone number, you consent to receive appointment reminders and service-related communications. Message frequency may vary. Standard messaging rates may apply. You may opt out at any time by following instructions provided in the message.

HIPAA Notice of Privacy Practices

This Notice describes how medical information about you may be used and disclosed and how you can access this information.

Our Responsibilities

At Allied Vital Solutions, we are required by law to:

Maintain the privacy and security of your health information
Provide you with this notice of our legal duties and privacy practices
Notify you in the event of a breach involving your unsecured PHI

How We May Use and Disclose Information

For Treatment:
To provide, coordinate, and manage your care

For Payment:
To bill and collect payment for services

For Healthcare Operations:
To improve service quality, training, and administrative functions

As Required by Law:
For public health reporting, legal proceedings, or law enforcement purposes

Your Rights

You have the right to:

Access and obtain copies of your medical records
Request amendments to your records
Request confidential communications
Request limitations on certain disclosures
File a complaint without retaliation